If you purchased a product key and encountered an issue and simply want to ask a few questions, you can always email us at sales@keysdirect.us
SHIPPING AND PAYMENTS
What payment methods are accepted?
Our preferred payment method is Direct bank transfer,Check payments,Cash on delivery,PayPal, and YITH Paypal Express Checkout.
When can I receive the product purchased?
Purchasing using Paypal, Direct bank transfer,YITH Paypal Express Checkout allows your order to be sent almost immediately after you sent the payment. If you paid using BPI or online transfer, direct bank deposits and money transfer, simply send us the screenshot or picture of the proof of payment so that we can issue the product key immediately.
I need a USB installer for the software I purchased.
When you purchased a product key, we will send you an instruction on how to install the product including a download link hence, a USB installer is not necessary. However, there are people with very slow connection that finds it difficult to download an entire operating system. There are also cases where there is no installed OS on a PC to begin with.
You can add a USB installer together with your product key by simply selecting the “Add USB Installer (16GB)” option. This will cost you an additional 680.00 PHP. The 16GB USB drive contains the installation file of the purchased software. USB installer for operating system such as Windows 10 is completely bootable and installable on PCs without an OS. You are free to delete the files and reuse the USB drive if not anymore needed.
I did not receive all the keys I have purchased?
As mentioned in the previous section under Purchasing, when purchasing more than 5 product keys, please allow us sufficient time to fulfill your order. Usually, it will just take less than an hour to receive your entire order. For purchases of more than 10 product keys, it might take us up to 12 hours to fulfill your order.
It is always a great idea to inform us ahead of time that you are planning to purchase in bulk to allow us to prepare our stock and fulfill your entire order instantly upon payment.
REFUNDS AND RETURNS
I want a Refund?
Once a product key is issued, it is not anymore refundable or exchangeable except in a very rare scenario wherein the product key was determined to be defective. A common mistake that occurs in almost all cases of a non working product key is due to an invisible space accidentally copied when the buyer copy-pasted the product key.
Example: The product key is 1111-2222-3333. The buyer will highlight the product key but mistakenly highlighted the space between “is” and “1111” thus, pasting *1111-2222-3333 where the asterisk (*) represents the copied invisible space.
However, in extremely rare scenario that the product key was determined to be defective, you have an option to replace the product key or get a full refund as promised. Do take note that a reporting a non working product key is very difficult to prove as the key can be validated officially.
I purchased the wrong product Help!
If the product key was already issued, this is not anymore exchangeable for another product nor refundable. It is very important to be certain that you are purchasing the correct products before checking out.
If a product key was not yet issued, Contact Us immediately. We would simply cancel your order so you can order the correct product.
USB installer I received is not working.
Do let us know if you are having problems with the USB installer. We will be happy to replace the entire USB drive free of charge if the issue is a corrupted installation file or a defective USB drive.
A hardware defect and system incompatibility can also produce installation errors in spite of a faultless USB installer. Ensure that your motherboard is UEFI compatible and allows USB booting. Do take note that we do not offer technical support with regards to these issues. We are assuming that when you purchased any of our products, your system meets the minimum system requirement and is running in pristine condition.
Other issues not mentioned in the FAQs.
For any other issues not touched by our FAQs section, you can always send us a message or email us at sales@keysdirect.us
